Leadership

Shipping & Logistics

Our shipping policy is tailored to your business needs. We offer multimodal solutions, including Sea Freight (LCL/FCL), Air Freight, and Rail Transport (Silk Road), ensuring your cargo moves from China to Europe via the most efficient route.

How can I track my order?

We provide real-time updates and direct coordination with our agents in China. You will receive consistent reports on your production status and vessel tracking until the cargo reaches your door.

What should I do if there is an issue with my order?

Avenor acts as your single point of contact. If any disruption occurs during transit or customs clearance, our smart planning team intervenes immediately to resolve it and minimize delays

What payment methods do you accept?

We accept bank transfers (T/T) and secure international payment methods. All transactions are managed with total transparency to ensure your investment in China is safe and encrypted

Can I cancel my order?

At Avenor Global Sourcing, we specialize in bespoke manufacturing and tailored procurement. Since these goods are produced strictly according to client specifications and imported from international factories: No returns or cancellations are accepted once the production process has officially started. The right of withdrawal does not apply to personalized or custom-made industrial goods.

What is your quality-control?

Quality is our priority. We conduct factory audits and pre-shipment inspections in China to ensure products meet your specifications before they leave the warehouse, reducing the risk of returns.

How can I contact customer support?

You can reach us via email or phone. At Avenor, you get personalized attention from Monday to Friday. We pride ourselves on responding to all strategic inquiries within 24 hours.

Quality Assurance (Our Commitment)

To ensure your peace of mind, Avenor operates under a "Prevention First" model: Pre-Shipment Inspections: We facilitate quality control checks at the source before the cargo is loaded. Sample Approval: For mass production, a golden sample must be approved by the client. Once confirmed, the final production must match this standard.

Do you offer custom Sourcing services?

Yes, we specialize in finding reliable suppliers that fit your business model. We handle the negotiation, sampling, and vetting processes to ensure you get the best manufacturing partner in Asia.

What should I do if I receive a damaged item?

Avenor guarantees that your products meet the agreed specifications. If a manufacturing defect is found, we will mediate with the factory to arrange a replacement, repair, or credit, provided the issue is reported within [X] days of delivery

Discover the experts driving our innovation

Avenor connects global businesses to seamless sourcing and cargo movement from China.

Ready to streamline your China-Global supply chain?